Customer Testimonials

I just returned home with our new Honda Pilot purchased at Germain College Hills Honda in Wooster and wanted to leave a review. We had the pleasure of working with Kyle and if you are looking for an easy going, courteous, knowledgeable, salesperson he is your man. This is our 5th Honda and the brand is second to none. We just sold our 2009 Pilot with 240,000 miles and it is still running strong. Kyle, Chris and the staff at Germain College Hills was great to work with and we highly recommend.

David helped us with buying a car for our daughter. He was very kind and professional. Very easy to work with. Will definitely come back if we ever need another car. 100% recommend!!!

Joey was extremely helpful and very professional. He made the process extremely quick and easy.

I want to give high praise for the Service Department at Germain Honda of College Hills. Jimmy, the Service Manager, recently went above and beyond to help me with a Warranty Issue on my 2023 Honda CR-V. My Service Advisor, Alicia, was also quite helpful. This was potentially a $2,000 cost to me and it was resolved to my complete satisfaction. This is how you build loyalty. Thank you.

My wife and I had the best car buying experience at Germain Honda of College Hills! We purchased a new Honda Pilot Black Edition and couldn’t have done it without the stress free experience, working with Phil and Todd. Both made us feel at home and answered all of our questions throughout the process. Todd was able to find us exactly what we were looking for, and Phil was extremely thorough in the process and explanation of our new vehicle. Thank you both for the opportunity and look forward to doing business with you in the future!

I recently purchased a used car from this dealership. We don’t change cars very often, so I really didn’t know what to expect. The first time I met our salesman, I was impressed immediately. David Schneider was a true professional and treated us courteously. He was extremely knowledgeable of the vehicle that we were purchasing and helped us through the whole process. Their finance manager Chris Herrera was extremely helpful as well in explaining the financial part of the process. I would certainly recommend this dealership if you are in need of a new or used vehicle. Ask ... Read More

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Google - Sep 28, 2026

I recently purchased a used car from this dealership. We don’t change cars very often, so I really didn’t know what to expect. The first time I met our salesman, I was impressed immediately. David Schneider was a true professional and treated us courteously. He was extremely knowledgeable of the vehicle that we were purchasing and helped us through the whole process. Their finance manager Chris Herrera was extremely helpful as well in explaining the financial part of the process. I would certainly recommend this dealership if you are in need of a new or used vehicle. Ask for David, it will be a great experience!

I absolutely love this dealership. They are so professional, kind, helpful, and timely with their services. I have been to a few different Honda dealerships and this one has been by far the best for my pilot. So glad I finally found a place that I know will take great care of my car!

Took my honda in for routine service and everything went smooth. After getting the car home I discovered that the maintenance minder and tpms had not been reset. Now, I have to wonder if they did the service at all.

I purchased a Jeep Gladiator from Joey he was the best. There was an issue with it and before I bought he took care of it. It took a month before i got to drive it home and Joey kept me informed through the process. Thank you! Joey

Joey Boehm was the nicest most professional salesman we have ever dealt with! Hei s friendly, and courteous and has a great sense of humor. Would strongly recommend you give him a chance on your next vehicle purchase. Great place to buy your next vehicle. Sincerely, Joe Ballard

Joey Boehm was our salesman. He was great. Helpful and courteous. I recommend Germain Honda, and ask for Joey.

Joey is super. Does his job OVER AND ABOVE! Hope you all appreciate him. He deserves a nice raise. I am sending all my friends up to your dealership. I am proud to have had him as my dealer. Never let him go. For being young he is a good getter.

I recently purchased a 2021 Honda CRV AWD Touring from Germain Honda of College Hills in Wooster, Ohio and it matched the listing and condition described. My salesman, Leo Torres, was friendly, extremely helpful and knowledgeable. There was no pressure throughout the process. Financing went smoothly with no surprise add-ons and I am very happy with the low interest rate Chris in financing offered. My advice to anyone car shopping is to do your homework. Know what you want and be familiar with your options and the car buying process. Be prepared. Know your credit score and credit worthiness. And do ... Read More

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Google - Sep 16, 2026

I recently purchased a 2021 Honda CRV AWD Touring from Germain Honda of College Hills in Wooster, Ohio and it matched the listing and condition described. My salesman, Leo Torres, was friendly, extremely helpful and knowledgeable. There was no pressure throughout the process. Financing went smoothly with no surprise add-ons and I am very happy with the low interest rate Chris in financing offered. My advice to anyone car shopping is to do your homework. Know what you want and be familiar with your options and the car buying process. Be prepared. Know your credit score and credit worthiness. And do the math when any numbers are in front of you. If the numbers don’t add up, speak up. Going in prepared made a big difference. I felt confident throughout and ended up with a great deal, including a generous, six year bumper-to-bumper warranty. Highly recommend Leo and this dealership.

Love the team at College Hills! Don, Todd and Kyle always go out of their way to take care of customers and make the buying process simple and easy. I have purchased six vehicles from GHCH and they have all been great experiences!

I had a wonderful experience buying my car. Eric Fairhurst was very professional, patient, and helpful from start to finish. Highly recommend!

I recently bought a new Honda HRV at Germain Honda. Sales person Joey was very friendly and accommodating and made the experience of buying a new vehicle tolerable. Because as you know buying a car can be a pain, but not with Germain Honda.

Everyone is great to work with. We just bought our 2nd car in less than 4 months. All positive experience. Joe and Dave were great. Financing went smoothly

I would love to give this dealership 0 starts!!! Do not let them suckered u in buying your car!!!

I had such a great experience working with Leo when leasing my Honda HR-V Sport! As a first-time car buyer/leaser, I was honestly a little nervous going into the process, but Leo made everything so easy and stress-free. He was incredibly helpful, patient, and took the time to explain everything and answer all of my questions without ever making me feel pressured. The entire dealership was welcoming and helpful from start to finish, and I truly couldn’t have asked for a better experience for my first time leasing a vehicle. I absolutely love my HR-V Sport and am ... Read More

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Google - Aug 7, 2026

I had such a great experience working with Leo when leasing my Honda HR-V Sport! As a first-time car buyer/leaser, I was honestly a little nervous going into the process, but Leo made everything so easy and stress-free. He was incredibly helpful, patient, and took the time to explain everything and answer all of my questions without ever making me feel pressured. The entire dealership was welcoming and helpful from start to finish, and I truly couldn’t have asked for a better experience for my first time leasing a vehicle. I absolutely love my HR-V Sport and am so thankful to Leo for helping make the whole process such a positive experience! Highly recommend asking for Leo if you’re looking for a great salesperson!

This dealership is amazing! They were all super helpful and so kind as I went through the process of leasing a car for the first time!

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I'm working with Joey to lock down a new minivan on a tight timeframe. Never met him before but could tell right away he was trustworthy - a combination of serious, smart, savvy but also lowkey and straightforward. I've been to multiple dealerships this week - Joey stands out. When he was able to get the color order for delivery by the date I needed, I made a deposit over the phone without even visiting onsite. This is my first experience with College Hills Honda and I'm looking forward to learning more.

We are disappointed with our recent experience with Germain Honda of College Hills and the handling of our 2017 Honda CR-V service concerns. After reaching out regarding our concerns, it took approximately two weeks to receive an initial response from the dealership. Given the seriousness of the situation and the potential cost of the recommended repair, we expected more timely communication and a more thorough explanation of the diagnosis. In December 2025, our vehicle was serviced at this dealership, including replacement of all fuel injectors. Several months later, in July 2026, the vehicle developed significant performance issues and became disabled. The dealership diagnosed ... Read More

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Google - Jul 29, 2026

We are disappointed with our recent experience with Germain Honda of College Hills and the handling of our 2017 Honda CR-V service concerns. After reaching out regarding our concerns, it took approximately two weeks to receive an initial response from the dealership. Given the seriousness of the situation and the potential cost of the recommended repair, we expected more timely communication and a more thorough explanation of the diagnosis. In December 2025, our vehicle was serviced at this dealership, including replacement of all fuel injectors. Several months later, in July 2026, the vehicle developed significant performance issues and became disabled. The dealership diagnosed the vehicle with a head gasket failure. We requested documentation supporting this diagnosis, including any available diagnostic test results, technician notes, inspection records, or other information showing how this conclusion was reached. We were advised that no additional records were available beyond the customer invoices/receipts. Our concern is not simply that a mechanical issue occurred, as we understand vehicle failures can happen. Our concern is the lack of supporting documentation and explanation provided for a major engine diagnosis, especially given that the dealership had performed significant engine-related work only months earlier. We believe customers deserve transparency and clear communication when faced with a costly repair decision. We would have appreciated a more thorough explanation of the diagnostic process and supporting information behind the recommendations being made. We hope the dealership improves its documentation practices and customer communication so future customers can feel confident that major repair decisions are supported by clear information.

I want to begin by recognizing the individuals at Germain Honda who have treated us with professionalism and respect. Eric, the salesman who helped us purchase our Honda Prologue, was outstanding. He was courteous, efficient, and made the buying process as smooth as possible. Clint and the service department have also been excellent to work with. They have been attentive, helpful, and have done everything they can to address the ongoing issues with our vehicle. Unfortunately, my positive experience with those individuals is overshadowed by the vehicle itself and the way management has handled this situation. Since taking delivery of ... Read More

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Google - Jul 25, 2026

I want to begin by recognizing the individuals at Germain Honda who have treated us with professionalism and respect. Eric, the salesman who helped us purchase our Honda Prologue, was outstanding. He was courteous, efficient, and made the buying process as smooth as possible. Clint and the service department have also been excellent to work with. They have been attentive, helpful, and have done everything they can to address the ongoing issues with our vehicle. Unfortunately, my positive experience with those individuals is overshadowed by the vehicle itself and the way management has handled this situation. Since taking delivery of this brand-new Honda Prologue, it has experienced numerous serious mechanical and electrical problems. The vehicle has spent nearly a month in the service department. During that time, it has required repairs for axle-related issues, experienced electrical malfunctions, and, most concerning of all, suffered a complete loss of power while being driven. These are not minor inconveniences—they are significant safety concerns that no customer should have to experience with a brand-new vehicle. Despite these repeated failures, management has shown little interest in finding a reasonable solution. I met with Don, the manager, in an effort to explain our situation and discuss possible options. My wife and I were even willing to accept a financial loss simply to get out of a vehicle that has proven to be unreliable. Rather than working with us, the conversation centered almost entirely on the dealership not wanting to absorb what was described as a $20,000 loss because the vehicle is an electric vehicle. The message we received was that protecting the dealership's financial interests was more important than addressing the burden this vehicle has placed on us as customers. To make matters worse, I was essentially told that the vehicle has depreciated so significantly that no other dealership would want to take it in on trade. This leaves us trapped in a lease for a vehicle we no longer have confidence in and with virtually no realistic options. Being told that the dealership cannot afford to lose money while expecting the customer to absorb the consequences of a defective vehicle is both frustrating and unacceptable. I understand that dealerships must make sound business decisions. However, there is also a responsibility to stand behind customers when a brand-new vehicle experiences repeated, serious failures. We approached this situation in good faith, asked for a fair resolution, and were willing to compromise. Instead, we left feeling dismissed, rushed out of the manager's office, and abandoned with a vehicle that has repeatedly failed us. This has been, without question, the worst experience my family has ever had with any dealership. While I sincerely appreciate Eric, Clint, and the service department for their professionalism and efforts, I cannot recommend this dealership based on how management handled a legitimate customer concern involving a brand-new vehicle with ongoing and significant defects.

I recently purchased a Honda Odyssey Touring from Germain Honda of College Hills, and the experience was exceptional from start to finish. I compared six Honda dealerships in the Columbus area, and Germain Honda provided the most competitive overall deal, including an excellent trade-in value. What really set the dealership apart, however, was the outstanding service I received from Kyle Way. Since I live in Dallas, the entire transaction was handled by phone and online. We were looking for a very specific Odyssey Touring with particular factory-installed options, and Kyle found exactly the van we wanted. Throughout the entire process, ... Read More

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Google - Jul 23, 2026

I recently purchased a Honda Odyssey Touring from Germain Honda of College Hills, and the experience was exceptional from start to finish. I compared six Honda dealerships in the Columbus area, and Germain Honda provided the most competitive overall deal, including an excellent trade-in value. What really set the dealership apart, however, was the outstanding service I received from Kyle Way. Since I live in Dallas, the entire transaction was handled by phone and online. We were looking for a very specific Odyssey Touring with particular factory-installed options, and Kyle found exactly the van we wanted. Throughout the entire process, he was honest and upfront, communicated extremely well, and was consistently fast in providing accurate and complete information. Of all the salespeople I dealt with during my search, Kyle was by far the most responsive. Kyle even modified his schedule to accommodate our preferred delivery timing, which we greatly appreciated. Buying a vehicle long-distance could easily have been complicated or stressful, but Kyle made the entire process easy and straightforward. Based on my experience comparing multiple dealerships, I highly recommend Germain Honda of College Hills and especially Kyle Way. If you are looking for a Honda and value competitive pricing, excellent communication, honesty, and truly responsive service, I would definitely recommend giving Kyle a call.

Friendly, courteous staff that actually informed me I didn't need the oil change that my car was saying was due.

I just purchased a set of Honda OEM high wall floor mats for my 2026 TypeR. Bought online via College Hills Honda website. I believe they are the same company. Even with the hefty shipping fee, they were $30 cheaper than the reduced price quoted by my local Honda dealer where I purchased my car here in Florida. Product arrived via UPS in a timely manner. Was properly packaged and was as described. Could not be happier with the transaction.

I’ve brought my vehicle to this shop twice and had a very concerning experience both times. During my first visit, I was told my brake fluid was “excessively discolored.” However, when I informed them it had just been flushed, the assessment suddenly changed and they said the fluid was fine. That inconsistency raised concerns. On my second visit—after only about 5,000 miles—I was told that my brake pads had more thickness than previously reported, which doesn’t make sense with normal wear. In addition, items that were reported as fine during my first visit (control arms and struts) ... Read More

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Google - Jun 25, 2026

I’ve brought my vehicle to this shop twice and had a very concerning experience both times. During my first visit, I was told my brake fluid was “excessively discolored.” However, when I informed them it had just been flushed, the assessment suddenly changed and they said the fluid was fine. That inconsistency raised concerns. On my second visit—after only about 5,000 miles—I was told that my brake pads had more thickness than previously reported, which doesn’t make sense with normal wear. In addition, items that were reported as fine during my first visit (control arms and struts) were suddenly identified as needing replacement just three months later—including a driver-side strut. This all came just after my warranty expired, which adds to my concern. I reached out via email for clarification and never received a response. Given these inconsistencies and lack of follow-up, I have lost confidence in their assessments and will be taking my vehicle elsewhere. Update: I met with Don (General Manager) and Jimmy (Service Manager). I brought my vehicle back in, and Jimmy performed a thorough inspection and took the time to explain everything to me in detail, addressing all of my concerns. I appreciated that both Don and Jimmy made the effort to meet with me personally and ensure that my questions were answered. It was great to see their commitment to customer service and their willingness to take the time to explain everything clearly.

I after an issue I had, the manage called me and made things right. Very professional and understanding!!

Had the most pleasant experience at Germain Honda. I was impressed with the Senior sales consultant. Ultimately purchased a Honda HRV.

I had the pleasure of working with Kylee Burger at this dealership. She was so helpful and knowledgeable and patient and just plain wonderful. I am throughly impressed with her approach to her role at this dealership. So glad I went to this dealership for my special need because that’s how I became connected with Kylee. Thanks again, Kylee, for your support. You are the best.

We absolutely had the BEST experience purchasing a vehicle at Germain Honda. Our salesman, Joey, was open and honest in our conversation and answering our questions. We test drove a Honda and a Ford. Chris in finance was awesome to work with! He as well was open and honest in our discussion and in answering our questions. Thank you for a great purchasing experience! We love our (new to us) Ford Edge!

We bought a used 2015 Buick Enclave, which had a 3 month, 3000 mile warranty, from this dealership in August of 2025. The car was lovely, but the AC wasn't working. The dealership said it would be repaired before we picked up the car. It was, but it stopped working within two weeks. The dealership took the car back and repaired the AC by replacing the rear heat exchanger assembly. This took about a week. The AC worked well after. Shortly thereafter an odd grinding sound started coming from the rear of the car when turning sharply at low speeds. Again, I took ... Read More

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Google - Jun 1, 2026

We bought a used 2015 Buick Enclave, which had a 3 month, 3000 mile warranty, from this dealership in August of 2025. The car was lovely, but the AC wasn't working. The dealership said it would be repaired before we picked up the car. It was, but it stopped working within two weeks. The dealership took the car back and repaired the AC by replacing the rear heat exchanger assembly. This took about a week. The AC worked well after. Shortly thereafter an odd grinding sound started coming from the rear of the car when turning sharply at low speeds. Again, I took it back and they evaluated and replaced the rear differential clutch pack. Everything worked for about 3 months and one week. Then the AC stopped working again. The dealership extended the warranty and stood behind the car, since the car had been in their garage for a portion of the time during which the warranty clock was running and repaired the AC. This time they spent a week looking for the problem, eventually located the very tricky issue by pouring over GM TSBs and had an outside auto AC specialist correct the problem. We have driven the car over 12k miles now without any additional issues. I may have lingering concerns about the build quality of this car, but certainly not about this dealership. I would buy cars from this dealership without reservation. The salesman was good, if perhaps just a little too eager, but who can blame him; he was friendly and knowledgable. The finance guy was very good and helped get the best deal on financing, we ultimately decided to borrow from USAA, but he helped put all the numbers together to help us find the best deal for us. The service garage always returned the car clean and the work was top shelf. The customer service people were knowledgeable, friendly and helpful. I really cannot say enough good things about this dealership and its employees. Buying a used car can be quite concerning if you are afraid of dealerships hiding problems. This car HAD problems unbeknownst to the dealer and they stood behind the car and went above and beyond to make everything right. I wholeheartedly recommend this dealership. A+

We recently purchased a 2026 Honda CR-V EX-L from Germain Honda of College Hills and had the pleasure of working with Joey Boehm. Joey was responsive, congenial, and easy to work with from start to finish. As a newer sales consultant, he impressed us with his enthusiasm, professionalism, and willingness to go the extra mile to answer questions and help us through the process. We especially appreciated how relatable and approachable he was. He made what can sometimes be a stressful experience feel comfortable and straightforward. We never felt pressured, and he was consistently attentive and helpful throughout the purchase. If ... Read More

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Google - May 29, 2026

We recently purchased a 2026 Honda CR-V EX-L from Germain Honda of College Hills and had the pleasure of working with Joey Boehm. Joey was responsive, congenial, and easy to work with from start to finish. As a newer sales consultant, he impressed us with his enthusiasm, professionalism, and willingness to go the extra mile to answer questions and help us through the process. We especially appreciated how relatable and approachable he was. He made what can sometimes be a stressful experience feel comfortable and straightforward. We never felt pressured, and he was consistently attentive and helpful throughout the purchase. If you're shopping for a Honda, we'd recommend asking for Joey. We enjoyed working with him and wish him continued success in his career.

We recently purchased a 2026 Honda CR-V EX-L from Germain Honda of College Hills and had the pleasure of working with Joey Boehm. Joey was responsive, congenial, and easy to work with from start to finish. As a newer sales consultant, he impressed us with his enthusiasm, professionalism, and willingness to go the extra mile to answer questions and help us through the process. We especially appreciated how relatable and approachable he was. He made what can sometimes be a stressful experience feel comfortable and straightforward. We never felt pressured, and he was consistently attentive and helpful throughout the purchase. If ... Read More

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DealerRater - May 29, 2026

We recently purchased a 2026 Honda CR-V EX-L from Germain Honda of College Hills and had the pleasure of working with Joey Boehm. Joey was responsive, congenial, and easy to work with from start to finish. As a newer sales consultant, he impressed us with his enthusiasm, professionalism, and willingness to go the extra mile to answer questions and help us through the process. We especially appreciated how relatable and approachable he was. He made what can sometimes be a stressful experience feel comfortable and straightforward. We never felt pressured, and he was consistently attentive and helpful throughout the purchase. If you're shopping for a Honda, we'd recommend asking for Joey. We enjoyed working with him and wish him continued success in his career. Kelvin and Erma Gable Ashland OH

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Stopped to ask a question and she guided me in what to do

Great service

Kyle Way was great!

I want to thank Joey Boehm for his kindness to me in looking for a car. He was very respectful and did everything he could to help me. He was very knowledgeable and NOT pushy, but showed me different choices of what I might like. Even though, I did not find the car I was looking for, I would highly recommend him as a salesman. He is one you can trust.

I sent them an out of state inquiry. They were easy to work with. Kylee is awesome! Chris is very friendly, a little slow on communication at times but he was good to work with. I laid out what I wanted and they didn't pressure me on up-sells. The reason for 4 stars is because whatever their washing method is causes scratches on the paint. I didn't notice at delivery because I had just flown in and had a long drive ahead of me. But over a great experience! Edit: The GM reached out to me to resolve the ... Read More

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Google - Apr 25, 2026

I sent them an out of state inquiry. They were easy to work with. Kylee is awesome! Chris is very friendly, a little slow on communication at times but he was good to work with. I laid out what I wanted and they didn't pressure me on up-sells. The reason for 4 stars is because whatever their washing method is causes scratches on the paint. I didn't notice at delivery because I had just flown in and had a long drive ahead of me. But over a great experience! Edit: The GM reached out to me to resolve the scratches. The team at this dealership is truly phenomenal! Im

I've been extremely satisfied since leaving with my new car. After past experiences at other dealerships I have avoided going to another till now, but I'm glad I decided to give these guys a chance. Kyle specifically was very attentive and transparent, and he ensured that I was well informed about all of my different options. He was determined to make sure that whatever I left in was the best deal to suit my wants and needs. I didn't expect to have a good experience, but Kyle made sure it was a great one

We cannot be more happy with our purchase and with salesman Kyle and the whole team at Germain Honda of College Hills. We inquired about a used car we saw and Kyle and the team worked with us to make a purchase that we are very happy with and he answered all our questions along the way. Even when we noticed a minor issue involving the key fob and door locks about a week after we purchased the vehicle, Kyle worked with the service department to figure it out and fix the issue. This was our second vehicle purchased from ... Read More

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Google - Apr 14, 2026

We cannot be more happy with our purchase and with salesman Kyle and the whole team at Germain Honda of College Hills. We inquired about a used car we saw and Kyle and the team worked with us to make a purchase that we are very happy with and he answered all our questions along the way. Even when we noticed a minor issue involving the key fob and door locks about a week after we purchased the vehicle, Kyle worked with the service department to figure it out and fix the issue. This was our second vehicle purchased from Germain Honda of College Hills and we will definitely come back again!

Absolutely enjoyed working with Joey. This young man is the kindest, most down-to-earth salesperson that I have ever encountered. Who would have thought that buying a car would actually be so pleasant and fun!

Walked into the dealership just looking, Phil was nice enough to show me some cars with zero pressure to buy and I appreciated that immensely. I came in later and worked with Joey, Leo and Chris in finance to purchase a vehicle. All of them were very nice people to deal with.

We purchased a used vehicle in December 2025. The salesman was very pushy from the get go, but we liked the truck and knew it was what we wanted and could tell it was well cared for by the previous owner. Same day, test drove it, let them know we would like to move forward with the purchase. Let them know we already have a pre approval for the truck and can bring in a cashiers check the day that we pick up the truck. (It was new to their lot so they needed to do their routine checks, repairs, detail, ... Read More

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Google - Mar 31, 2026

We purchased a used vehicle in December 2025. The salesman was very pushy from the get go, but we liked the truck and knew it was what we wanted and could tell it was well cared for by the previous owner. Same day, test drove it, let them know we would like to move forward with the purchase. Let them know we already have a pre approval for the truck and can bring in a cashiers check the day that we pick up the truck. (It was new to their lot so they needed to do their routine checks, repairs, detail, etc.) They already tried to tell me "oh well we don't like to do outside financing because it can take weeks to get the funds." After helping them understand the term "cashiers check" and that they could cash it the same day, they proceeded to "guarantee" they could beat our banks rate, after literally DAYS of telling them no, I caved.. spoiler alert: they could not beat our banks rate. Fast forward a few months, we go to check our credit score.. They checked our credit not once, not twice but FIVE different times. This resulted in a MAJOR drop in our credit scores (40+ points between the two of us). Not sure if this is standard for them, we have bought several used vehicles in the past and never has any one checked our score that many times. We did get a truck we love, but it's just unfortunate that it was here. I would never recommend them if you have the choice.

Great staff, great service!

Great place for friendly fast service!

I recently had a great customer service experience from Paul, my service advisor at Germain Honda. I had called regarding my mother's 2018 Honda Civic Touring car. I had run over a small chuckhole, and the tire pressure gage would not come off even after making sure the tires had the appropriate air in them. I called Service and ask for Paul, explaining my problem and he set me up for service the very next day! I took the car over, the tires were inspected for any possible problems and the gauge was fixed! Paul was just fantastic to work ... Read More

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Google - Mar 16, 2026

I recently had a great customer service experience from Paul, my service advisor at Germain Honda. I had called regarding my mother's 2018 Honda Civic Touring car. I had run over a small chuckhole, and the tire pressure gage would not come off even after making sure the tires had the appropriate air in them. I called Service and ask for Paul, explaining my problem and he set me up for service the very next day! I took the car over, the tires were inspected for any possible problems and the gauge was fixed! Paul was just fantastic to work with, and I would recommend him anytime! Thank you Paul and the team at Germain for providing a great experience!

First of all I love my '26 Passport. I worked with Skylynn who was totally upfront and transparent during the whole process which I truly appreciated. I would totally recommend Germain Honda of College Hills.

I've been coming to Germain all the way from Mansfield even though we have a Honda dealership here, if that tells you anything, for service to my previous crv for a couple of years. The staff and service is great there! That's why when I decided I wanted a more efficient vehicle gas wise, I'm glad I found my hybrid crv with them. Kyle Way was my salesman and he is personable, strives to get you the best experience, and is a great listener to what you care about. Definitely recommend him if you're heading in ... Read More

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Google - Mar 12, 2026

I've been coming to Germain all the way from Mansfield even though we have a Honda dealership here, if that tells you anything, for service to my previous crv for a couple of years. The staff and service is great there! That's why when I decided I wanted a more efficient vehicle gas wise, I'm glad I found my hybrid crv with them. Kyle Way was my salesman and he is personable, strives to get you the best experience, and is a great listener to what you care about. Definitely recommend him if you're heading in for a new Honda! Also shout out to Chris in finance, he made the process enjoyable! Thanks so much guys!!

Sky ay Germain Honda Wooster took excellent care of us! She has continued to keep checking in! I love my Honda Pilot and we will return to Germain for any additional vehicles.

I recently purchased my 2018 Honda Accord from Germain Honda and I couldn’t be happier. Joey Boehm is extremely knowledgeable and answered every question I had in a very kind and polite manner. He helped me take home my dream car. I definitely recommend him for your next car!!

Working with Leo, Kylee and Chris made my car buying experience a great one! Kylee made it easy to set an appointment up with Leo to test drive my recent purchase of a 2018 Honda pilot touring. Leo was very, kind, honest, and caring through the whole process to ensure I got the quality of car I was looking for! He always went the extra mile with excellent service each step of the way! Chris was very polite through the financing and made it easy to know what was best for me! I had an overall great experience and I am ... Read More

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Google - Mar 8, 2026

Working with Leo, Kylee and Chris made my car buying experience a great one! Kylee made it easy to set an appointment up with Leo to test drive my recent purchase of a 2018 Honda pilot touring. Leo was very, kind, honest, and caring through the whole process to ensure I got the quality of car I was looking for! He always went the extra mile with excellent service each step of the way! Chris was very polite through the financing and made it easy to know what was best for me! I had an overall great experience and I am happy I chose Germain Honda of College Hills! I Highly Recommend Leo, Kylee and Chris, if you are looking to purchase a new vehicle! They make it easy to trust your purchase, without the push just to make a sale! They are genuine people who truly care about your safety in a vehicle that suits you best, that will last you for years! They have my business for years to come! Great people, and great service!

After the 99 dollar diagnostic fee, they quoted almost 1,700 dollars for a part that I didn't need, claiming I needed a new fuse box, I went somewhere else and replaced both headlights and a simple fuse, for 10% Of the quote I got here.

I didn’t want to originally post this but I need to. First off I want to say the finance department here is wonderful. They did me very well and treated me with a lot of respect. I walked out with a price I was extremely grateful for. But what I am going to say next is just the overall experience of the sales person I dealt with and service. I genuinely liked my sales person. She treated me wonderfully and was very sweet. What I don’t appreciate is this; when I took my 2022 pre owned civic to get ... Read More

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Google - Sep 15, 2025

I didn’t want to originally post this but I need to. First off I want to say the finance department here is wonderful. They did me very well and treated me with a lot of respect. I walked out with a price I was extremely grateful for. But what I am going to say next is just the overall experience of the sales person I dealt with and service. I genuinely liked my sales person. She treated me wonderfully and was very sweet. What I don’t appreciate is this; when I took my 2022 pre owned civic to get its first oil change and a valvoline (the one in Wooster is great) I was informed my car was very low on oil. As if the oil hadn’t been changed in quite some time. I kept an eye on it like they said, checking it periodically to make sure it wasn’t burning oil for some odd reason. Nope, just took it for another change and everything was perfectly fine. What I don’t appreciate is someone not taking ownership of a mistake, a mistake that could have screwed me if i didn’t follow through with servicing my oil like I should. I went in for a tire patch and service THAT time was helpful. My salesperson just said “it has an oil change” and that was it. No resolution, no apologies, not even a free oil change. I was really disappointed in that interaction just because everything up until that point was great. Literally 9/13 I went it to ask for a tire patch because a different tire had gone flat but would hold air for sometime. They charged me around $50 dollars and sent me on my way. Today when I went to my car it was flat. Had to take it to a different place to get it situated. Just be cautious of buying a used car here. Be cautious of their service department. Like I said, finance department did a fantastic job, but I do not appreciate a car dealership that doesn’t take ownership of their mistakes. I had just purchased the car with in a handful of month, this past year, how in the universe would low oil be my wrong doing? Do better.

Terrible, they were nice but wasted like two hours for nothing. Gave me one deal and then came back with something ridiculous absolute waste of my time and the employees, we can do better. God bless Update: manager Kyle called me and asked me to take down this review down, I’m not taking it down that was my honest review like I said in the review WE can do better that includes the banks the dealerships deal with. 2 stars.

this dealership is awesome. I just traded in my Civic for a new HRV and they were great. And I love my new car

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I came here to see why my headlight wasn’t working a while back. The ONNLLYYY thing they did was change my head light bulb. I paid for $150 when I dropped of my car off. The guy said that’ll be subtracted from my total afterwards. I was charged another $450 when I picked up my car. I was charged $600 for this Honda location to CHANGE MY BULB. THATS IT. DO NOT COME HERE FOR SIMPLE PROBLEMS.

Tried for over a week to schedule service online. They have an automated system with fake people who send you text messages that say they will let the dealership know what your service inquiry is about and that they will make sure someone gets back to you. I literally tried for 8 days to get a quote on a crv repair and have gotten nothing but the run around. I’ll take my money elsewhere

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Just bought a used Honda off a private seller and needed some parts and maintenance. First of several things to fix order was spare keys. Needed 2 valet keys. No big deal. 62 bucks for the keys and service told me it would be a $60 programming key and that covers both keys. Made the appointment and went in. The lady in the service department said it would be $120 to program the keys. Would not work with me on a price or didn't seem to care that she just doubled my quote. So I got a refund for the 2 keys I informed ... Read More

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Google - Oct 26, 2024

Just bought a used Honda off a private seller and needed some parts and maintenance. First of several things to fix order was spare keys. Needed 2 valet keys. No big deal. 62 bucks for the keys and service told me it would be a $60 programming key and that covers both keys. Made the appointment and went in. The lady in the service department said it would be $120 to program the keys. Would not work with me on a price or didn't seem to care that she just doubled my quote. So I got a refund for the 2 keys I informed her that I will not be ordering parts from there or getting any preventative maintenance done from this dealership. So they now lost out on thousands of dollars and parts and maintenance over a $60 charge. So much for small town service.

I had an exceptional experience with Germain Honda, thanks to Bobby’s outstanding customer service. When I encountered transmission issues 200 miles away, Bobby went above and beyond by promptly finding me a nearby dealership. Even after my transmission was replaced and I faced further issues upon returning home to Wooster, Bobby remained by my side every step of the way. Her polite and helpful attitude made a stressful situation much easier. I highly recommend Germain Honda and commend Bobby for her excellent support.

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Great service. Friendly staff. Engaged in the community by supporting local sports teams, the arts and the schools. A valued member of our community in Wooster and Wayne County.

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Skylynn helped me purchase my car from College Hills Honda. She was very helpful and professional! Would recommend!

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Service Dept: took my car in for CVT transmission flush specifically asked for a transmission filter to be replaced as well. They called and said the car was done. I asked about the filter and proceeded to tell me there is no filter…spoke with mechanic and whole story about how long he’s worked on cars etc. I had to go as far as looking online for parts description and location to send to the mechanic. I got a return call stating that it did have a filter and they were pulling the car back in to complete it. ... Read More

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Google - Jun 15, 2024

Service Dept: took my car in for CVT transmission flush specifically asked for a transmission filter to be replaced as well. They called and said the car was done. I asked about the filter and proceeded to tell me there is no filter…spoke with mechanic and whole story about how long he’s worked on cars etc. I had to go as far as looking online for parts description and location to send to the mechanic. I got a return call stating that it did have a filter and they were pulling the car back in to complete it. Great! Thanks for also letting me know the lil tidbit that I sent the wrong year because mine is 2013. So arrogant. —I wish they would have called me instead of assuming there was no filter when i specifically asked because it needs to be changed as well— I have a dash cam: this took 15mins!!! They charged me for an additional hour of labor for their mistake. To top it all off I look over my dash cam to initially see how long this actually took (again 15 mins) and hear one of the older employees look at a picture of me and my BF and states “she’s pretty hot” 🤢 So yeah overall experience was so unprofessional. I haven’t gone back 🤷🏻‍♀️

A sales guy was helping me test drive a brand new CRV which I loved and planned on buying it. When I return back after my test, drive, another sales guy named Steve Crisafulli came out to talk to me because the other guy was busy. I asked Steve price difference between the CRV and the pilot because I really wanted third row seating. I never gave any of my information, except for my ID just to test drive. Steve looked at me and my son and said is it just you too and I said yeah and he said ... Read More

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Google - Apr 9, 2024

A sales guy was helping me test drive a brand new CRV which I loved and planned on buying it. When I return back after my test, drive, another sales guy named Steve Crisafulli came out to talk to me because the other guy was busy. I asked Steve price difference between the CRV and the pilot because I really wanted third row seating. I never gave any of my information, except for my ID just to test drive. Steve looked at me and my son and said is it just you too and I said yeah and he said why would I need A eight person car, and how I wouldn’t be able to afford that kind of payment. I have nieces and nephews that are in car seats. I need to fit in my car, so yes I do need a big car. I thought he was the manager the way he talked because he told me to get a hold of him and make sure he has cars on his lot because since Covid he hasn’t had 100 cars on his lot he kept saying his lot. I was very shocked that he doesn’t even know what I do for a living and I can guarantee I make double what he makes he was very snobby. I left crying and I didn’t get the car I wanted. I ended up going down the road and buying a brand new Ford Suv that I am very happy with now.

The amount of time you have to wait for a simple oil change service when you have an appt. One hour plus is ridiculous. Mind you this is the second time I have been here for a service and it’s taken such a long time.

Germain Honda in North Ohio. And I quote. "Any person out of state" is an "Automatic $5,000 OVER MSRP Charge. Take your business elsewhere folks. Sales lady said that's what Management told us to do. A little discriminatory if you ask me.

I was looking for a vehicle and had great customer service! Chris was very helpful and kept me up to date as vehicles came into the dealership. Although we struck out, Chris was the best to work with!

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My dad had an appointment to just get an oil change on his Honda Pilot. He was told it would take 1hr15 max. 1.5hrs passes, and he calls to see how things are going, and is told that it'll be another 40mins due to delay. Another hour and a half passes of waiting and we check again, and are told it's going to be another hour. At this point, it's been more than double the amount of time we were expecting it to take and we had other prior appointments scheduled that we needed the car to ... Read More

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DealerRater - Apr 6, 2023

My dad had an appointment to just get an oil change on his Honda Pilot. He was told it would take 1hr15 max. 1.5hrs passes, and he calls to see how things are going, and is told that it'll be another 40mins due to delay. Another hour and a half passes of waiting and we check again, and are told it's going to be another hour. At this point, it's been more than double the amount of time we were expecting it to take and we had other prior appointments scheduled that we needed the car to get us to, so we had to tell them to stop the service so we could pick up the car. When we got there, we were told that nothing was even started on the car when we had called to cancel, so the whole afternoon was wasted. My main issue with this experience is not the delay- because things can happen unexpectedly and delays are normal. It's the absolute lack of communication and respect for the customer's time. My dad had to call himself to continuously get updates on the car, and even took the whole afternoon off from work in order to have ample time to get this service done and attend to other errands. When we got there, the employee (Michael Miller) flippantly said that they didn't even get the oil change started when we had called to ultimately cancel it, and didn't even apologize for the delay or lack of communication until my dad called him out on it. I think it is a basic courtesy to inform customers of delays especially if it significantly extends past the expected time they give. It's unreasonable to expect that our time doesn't matter and treat us like that. You wouldn't go to the dentist and wait 3hrs because the doc ran behind for just a simple cleaning and be ok with not getting forewarned, would you? Please do better. There were at least 3 different ladies we spoke to on the phone in the call center- defer some customer calls to them or something to give people updates. *TLDR: My dad and I wasted our whole afternoon on a scheduled 1hr15min oil change service that didn't end up happening because we waited 3hrs and we were not given any heads up. They lost our trust in them so unfortunately it's not worth our time returning.*

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Would be zero stars. They do not cover the price of shipping on returns.

Very unfortunate they wouldn't take a return. Not willing to help out their loyal customers. Definitely won't be doing business with company again

Service advisors were very friendly, easy going, and informative. While going over my MPI my Service Advisor was very thorough and told me in order of importance what work needed done immediately and what could wait until my next visit. My vehicle was done and ready to go sooner than I expected! Would defiantly recommend!!

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Have been trying to figure out how to remove a star from this review but I guess 1 star is as low as it goes. My wife Michelle and I have not purchased a car from Germain Honda, College Hills Wooster, but as we are residents of Wooster, it made sense to allow them to do the service on Michelle's 2018 Honda Accord Hybrid, with just under 25,000 miles. An alert from the instrument panel told us it was time for a routine service call. Michelle made an appointment, and we dropped the car off the night before. Later the next day ... Read More

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Google - Jun 25, 2022

Have been trying to figure out how to remove a star from this review but I guess 1 star is as low as it goes. My wife Michelle and I have not purchased a car from Germain Honda, College Hills Wooster, but as we are residents of Wooster, it made sense to allow them to do the service on Michelle's 2018 Honda Accord Hybrid, with just under 25,000 miles. An alert from the instrument panel told us it was time for a routine service call. Michelle made an appointment, and we dropped the car off the night before. Later the next day we received a call from the service advisor explaining that the service tech determined that all 4 rotors and sets of pads were rusted so badly that they needed replaced. A cost of about $1200.00. We were not happy to hear the news but if they're bad, they're bad, so we told them to go ahead and replace them. The next day we picked up the car and the service advisor showed us a picture of one of the rotors they removed. He also noted that the brake fluid color looked good. At that point I asked to see the parts and if they had any idea why they would have gone bad with such low miles. After about 10 minutes the service advisor returned with a service tech, 2 rotors and a set of pads. One look at the parts and I realized what had happened. We were charged for work that didn't need to be done. The debilitating rust they spoke of amounted to a discolored ring around the outer 25-30% of the rotor and some very light pitting. The rest of the rotor was completely smooth and no grooving of any kind. The pads were not glazed and showed no signs of unusual wear. The service tech we spoke with was not the one who worked on the car. His feeling was that the rotors probably should have just been put on a lathe and turned slightly instead of being replaced. At this point the service advisor said that he would remove the $160.00 brake flush charge from the bill repeating that the fluid color looked good, and a flush wasn't needed. So, did that mean that they were going to charge us for doing a flush that wasn't needed or charge us for a flush they didn't do? Neither of those scenarios sounded good to me. By this point I just wanted to get out of there, so we paid the $1300.00 bill and left. I've heard of this kind of thing happening but it's the first for me. John Hoffman, Michelle Johnson

Let me start here, service and parts are amazing. Sales … not so much. This is my second time dealing with Steve. Everyone gets a second chance, right? I won’t get into the whole story because they will just make up some reason why I’m wrong and their right. Bottom line is we wanted a new Ridgeline. Cars are few and far between right now. We were told they had one ordered, waited weeks only to find out they didn’t. Found one at another dealership and at the same time they “magically “ did too. Now they won’t ... Read More

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Google - Feb 18, 2022

Let me start here, service and parts are amazing. Sales … not so much. This is my second time dealing with Steve. Everyone gets a second chance, right? I won’t get into the whole story because they will just make up some reason why I’m wrong and their right. Bottom line is we wanted a new Ridgeline. Cars are few and far between right now. We were told they had one ordered, waited weeks only to find out they didn’t. Found one at another dealership and at the same time they “magically “ did too. Now they won’t refund my deposit. Great customer service.

Came in for a recall. I waited 3 hours (on what I was told would be a 1 hour fix). They called me to tell me it was ready, and when I showed up, it wasn't even there, it was at the car wash down the street. After another wait, I picked up my car. The things that were in my glovebox were on the floor, and I'm missing items that were on the passenger seat. I don't recommend

I took my car in for routine maintenance and saw no one making any effort to wear a mask or practice safe social distancing. Inside the showroom, an office birthday party was in the works and everyone was completely maskless. I won't be going to College Hills again until the pandemic is over.

Went there for detailing and got an ongoing run around. When I finally got a date, I asked what time. Was told they'd call me back. After two days, left the parts department a message asking for a time. That call was never returned.

No call back, no text update. No email on progress. Call at 2:30 after car was there since 9:00. Paperwork wasn’t ready even though I called ahead. $100.00 for a diagnostic and could only suggest a relay change. Make a 30 min drive up the road and save time. Honda corporate needs to check this place out. BTW, bought the $7 relay at Autozone. Didn’t work. At least they didn’t clip me for that.

I had ordered some parts online for my vehicle in filled out all the paperwork correctly only to receive a notice that they would not ship them to my location I don't even have the words for how horrible customer service this is.

They asked me to be there at 7:30 and they don't start working until 8. and never called me when they were finished like they said they would.

My elderly mother became very ill, and we had to turn in her leased CRV. She won't be able to drive again. There were three months left on the lease (she had it 36 months!) and the car was in excellent condition with low miles. They told us they would try and sell it because it was in such good condition with low miles. Instead, they turned around and billed her for $1300 which included a $350 turn in fee. $350 for us to drive the car to the lot for them and hand them the keys. College Hills Honda is no different ... Read More

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Google - May 14, 2018

My elderly mother became very ill, and we had to turn in her leased CRV. She won't be able to drive again. There were three months left on the lease (she had it 36 months!) and the car was in excellent condition with low miles. They told us they would try and sell it because it was in such good condition with low miles. Instead, they turned around and billed her for $1300 which included a $350 turn in fee. $350 for us to drive the car to the lot for them and hand them the keys. College Hills Honda is no different than any other new or used car dealership. Nice of them to take advantage of a family in a tough situation.

My wife just returned from having the oil changed in her 2016 CRV. The service department tried to sell her a "brake service." The car only has 16,000 miles! What could possibly need serviced on the brakes at 16,000 miles? Answer - nothing. They also put an oil change sticker on her windshield that says she should return to have her oil changed again in 5000 miles. Again, this is extremely deceptive. They're trying to fool us into servicing our CRV more often than recommended. CRV's have a "maintenance minder" that alerts you when your CRV needs an ... Read More

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Google - Mar 28, 2018

My wife just returned from having the oil changed in her 2016 CRV. The service department tried to sell her a "brake service." The car only has 16,000 miles! What could possibly need serviced on the brakes at 16,000 miles? Answer - nothing. They also put an oil change sticker on her windshield that says she should return to have her oil changed again in 5000 miles. Again, this is extremely deceptive. They're trying to fool us into servicing our CRV more often than recommended. CRV's have a "maintenance minder" that alerts you when your CRV needs an oil change, usually around 15%. Shame on you College Hills Honda. We'll be taking our $$ elsewhere in the future.

I called to have a loud front end noise diagnosed and since the vehicle was going to be in I asked to have my radio and heater looked at for small problems they gave me a seven thirty appointment I dropped the car off and around five pm I had not received a call so I called they were just talking it in around that time however things happen so ok then I get a call and the lady who called she was very nice but did not seem to know what was going on she did her best to ... Read More

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Google - Feb 28, 2018

I called to have a loud front end noise diagnosed and since the vehicle was going to be in I asked to have my radio and heater looked at for small problems they gave me a seven thirty appointment I dropped the car off and around five pm I had not received a call so I called they were just talking it in around that time however things happen so ok then I get a call and the lady who called she was very nice but did not seem to know what was going on she did her best to find out now the technician of (25) years did not know so his best guess was I needed a new radio same for the heat just a guess based on his 25 years of being a Honda mechanic shouldn't a mechanic for that long be able to diagnose and not guess is that how you determine all repairs so they tell me their is no noise and I proceed to tell the lady that it needs looked at again then the fun part I get a call from Don Asher the dealership manager he proceeded to tell me he personally took my car out and drove it for a half hour which I know is a lie because I was on the phone with they young lady 19 minutes prior and the car was in the shop and since when does the dealership manager (Don) do diagnosis then he tells me he took my car in a turn around and did a donut in my car and as we were talking about the problem he says to me(Don) my patience has run out I was not sure I heard him right so I said excuse me and he had no problem telling me again his patients had run out at that point I blew up and demanded that my car be put out so I could come get it (Don Asher) dealership manager is the most rude and inpatient person I have ever spoke to I would never take my car back a complete waste of time and I would never recommend anyone to purchase a vehicle from college hills Honda bad place Hey Donnie are you a certified mechanic? If not why were you the one diagnosing my car? And you must have drove the car pretty hard the miles per gallon we're down two miles per gallon you must have beat it good